For more than two decades I have worked at the intersection of business operations, customer experience, technology, and implementation. My focus is helping organizations identify practical solutions that reduce complexity, improve visibility, and create measurable business outcomes.
I bridge the gap between strategy and execution, translating business requirements into systems, processes, and technologies that teams can successfully adopt and maintain.
Led implementation of sales, marketing, CRM, client management, and operational systems supporting organizational growth and international retreat programs.
Contributed to significant revenue growth, improved reporting visibility, and more scalable client onboarding and communication processes.
Designed and implemented long-range wireless networking and communications infrastructure supporting environmental research and conservation initiatives.
Developed communications and networking solutions for a remote research facility operating in the Atlantic Forest region of Brazil.
Managed island-wide technology infrastructure, systems upgrades, and operational IT initiatives supporting staff and guests.
Implemented CRM, marketing automation, reporting, and client management systems supporting international retreat operations and enrollment processes.
Designed and deployed networking and communications solutions for remote environmental research and conservation organizations.
Integrated sales, marketing, and operational workflows to improve visibility, efficiency, and customer experience.
Pace University
Literature & Writing